Frequently Asked Questions.
Got questions? Below are clear, straightforward answers to the most common ones.
Products Timber Options
Sustainability & Harvesting
Installation
& Usage
What timber species do you supply?
We supply a wide range of Australian hardwoods, including Spotted Gum, Blackbutt, Stringybark and Ash. For more detail, explore our full range on our Product page.
Do you offer both kiln-dried and green timber?
Yes, we produce both kiln-dried and green timber to suit different applications. To learn more, explore our Production & Milling page
Can you custom-cut timber to specific dimensions?
Absolutely, our mill can cut custom sizes up to 6m. For more detail, view our capabilities on our Production & Milling page.
What sizes are available for flooring, decking and cladding?
We offer multiple profiles and sizes across flooring, decking and cladding. For a full breakdown, see our Product page.
Where does your timber come from?
All timber is responsibly sourced from low-impact forestry in NSW. To learn more, visit our Sustainability page.
How do you ensure low-impact, sustainable harvesting?
We follow biodiversity-friendly harvesting practices that minimise disturbance and protect regrowth. For more detail, learn more on our Sustainable Harvesting page.
What certifications or environmental standards do you meet?
We operate in line with strict state forestry regulations and industry sustainability principles. To learn more, visit our Sustainability page.
How does your zero-waste production process work?
We convert offcuts into biomass to fuel our kilns, thereby drastically reducing waste. To learn more, visit our Sustainability page.
Is your timber suitable for both indoor and outdoor applications?
Yes, we supply flooring, decking, cladding and structural timber for both interior and exterior use. To explore your options, view our Products page.
Do you provide installation or handling guidelines?
Our team can provide best-practice advice for storing, handling and installing timber. For tailored guidance, contact us directly.
How should timber be stored before installation?
Store timber flat, covered and well ventilated to avoid moisture issues. For more specific recommendations, contact our team.
Are your products suitable for bushfire-prone (BAL) areas?
Yes, many of our hardwood products are suitable for bushfire-prone (BAL) areas. However, suitability depends on the BAL rating and application. For more detail, contact our team.
Delivery &
Lead Times
Ordering
& Quotes
Care &
Maintenance
What are your standard lead times?
Lead times vary by product and volume. Contact our team for current availability and turnaround times.
Where do you deliver?
We offer reliable delivery across every Australian state. To arrange delivery, enquire through our Contact Us page.
Can you arrange large or custom deliveries?
We can coordinate oversized, multi-pallet and project-based deliveries. Simply contact us to discuss logistics.
Do you offer pickup from the mill?
Yes – orders can be collected from our Eden mill with prior arrangement. Contact us to organise pickup.
How do I request a quote?
Submit an enquiry through our Contact Us page, or speak directly with our team for pricing and availability.
Do you have minimum order quantities?
Minimum quantities depend on the product type. Visit our Products page or contact us for specific guidance.
Do you offer trade and wholesale pricing?
Yes — we supply builders, wholesalers and the trade market. Request trade pricing via the Contact Us page.
How long does it take to receive a quote?
Most quotes are returned within 3–4 business days, depending on product type and custom requirements. Contact our team for more information.
How do I maintain timber decking?
Clean regularly, keep debris off, and re-oil or seal annually to protect your timber decking. Contact our team for recommendations.
How long will my timber last outdoors?
Quality hardwood can last decades outdoors, with longevity depending on species, exposure and regular maintenance. Contact our team for storage recommendations.
What oils, coatings or treatments do you recommend?
Recommended finishes depend on species and application. Contact us for product-specific coating advice.
How do I prevent warping or moisture issues?
Correct storage, sealing and acclimatisation help prevent movement. Our team can provide best-practice guidelines
Ready to source cleaner, smarter Australian hardwood?
Contact us today to schedule a consultation or to learn more about our products.